Terms & Conditions

Our Dahlia Tubers

• All dahlia tubers available for purchase have been grown and divided on our farm at Ellenfarm Dahlias.
• We are a small-scale flower farm, and not all cultivars we grow will be available for sale.
• Ellenfarm Dahlias takes great care in producing and supplying healthy, quality stock.
• Every tuber is carefully inspected prior to dispatch to ensure it has a viable eye.
• While every effort is made to ensure tubers are true to their advertised variety, natural variation can occur.

Ordering & Stock Availability

• Adding items to your shopping cart does not reserve or secure stock.
• Tubers are only secured once your order has been successfully completed and payment has been received.

Shipping & Delivery

• Dahlia tubers are posted via Australia Post.
• We offer a flat-rate shipping fee of $15 per order.
• Orders will be dispatched during September and October, in line with our seasonal tuber availability.
• We currently do not ship to Tasmania, Western Australia (WA) or the Northern Territory (NT) due to quarantine restrictions.
• We do not accept or ship international orders.

Receiving & Inspecting Your Tubers

• Please inspect your tubers immediately upon receiving your order.
• If you have any concerns about the condition or variety of your tubers, please contact Ellenfarm Dahlias within 7 days of receiving your order.
• Please include clear photographs of the tubers and any concerns when contacting us so we can properly assess the issue.

Growing & Care

Once your dahlia tubers have been received, Ellenfarm Dahlias is not responsible for issues arising from:

• Improper storage
• Unsuitable growing conditions
• Pest or animal damage
• Incorrect planting
• Incorrect growing or general care

For the best results, we recommend following appropriate dahlia planting, storage and growing practices for your local conditions. See our Dahlia Growing Guide

Tuber Varieties

Every effort is made to ensure that our dahlia tubers are true to the variety purchased. However, as we are working with living plants, the occasional mislabelled variety may occur despite our careful growing and selection processes.

If you believe you have received a mislabelled dahlia variety, please contact us within 7 days of receiving your order and provide clear photographs.

We will assess the issue and, where appropriate, assist with either a replacement tuber (if available) or a refund.

By placing an order with Ellenfarm Dahlias, you acknowledge and agree to these Terms & Conditions.